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Privacy Policy

Last updated: June 26, 2026

This Privacy Policy describes how C&C Digs, LLC DBA Dig Depot (“the Company,” “We,” “Us,” or “Our”) collects, uses, and protects your information when you visit our website https://thedigdepot.com, purchase services (such as play sessions, memberships, or party bookings), or interact with us in-store.

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Definitions

For the purposes of this Privacy Policy:

  • Account means a unique account created for You to access our Service or manage purchases.
  • Company refers to C&C Digs, LLC DBA Dig Depot.
  • Cookies are small files placed on Your device by a website to store browsing history and preferences.
  • Device means any device that can access the Service (computer, phone, tablet).
  • Personal Data is information that identifies or can reasonably identify an individual (for example, your name, email, or payment details).
  • Service refers to the Website, online booking system, or in-store digital tools.
  • Service Provider refers to third-party vendors (e.g., payment processors, email providers, analytics tools) who help Us operate our Service.
  • Usage Data refers to data collected automatically, such as how long you stay on our site or which pages you visit.
  • You means the individual using the Service or their parent/guardian if under 18.

Data We Collect

Personal Data

When you interact with Dig Depot, you may provide:

  • Name, email address, and phone number (for bookings or memberships)
  • Payment details (processed securely via third-party providers; we do not store card information)
  • Child’s name and age (for birthday party bookings or memberships)

Usage Data

We automatically collect information such as:

  • Your device’s IP address and browser type
  • The pages you visit on our website
  • Date, time, and length of visits

Cookies and Tracking

We use cookies and similar technologies to:

  • Enable bookings and online checkout
  • Improve website performance
  • Understand visitor behavior and improve our offerings

You can disable cookies in your browser, but some features (like online bookings) may not work properly.

How We Use Your Information

We may use your Personal Data to:

  • Provide and maintain our services (play bookings, memberships, party packages, merchandise sales)
  • Process payments securely
  • Communicate with you regarding reservations, updates, or promotions
  • Improve customer experience through analytics and feedback
  • Comply with legal and regulatory requirements

Sharing Your Information

We only share Personal Data in limited circumstances:

  • With Service Providers to process transactions securely
  • With email/SMS providers to send confirmations and updates
  • If legally required to comply with court orders, laws, or government requests
  • In the event of a business transfer (e.g., merger or sale of Dig Depot)

We do not sell your personal data.

SMS / Mobile Messaging

Dig Depot may offer two text-message programs:

  1. Notifications — transactional text messages related to your bookings, purchases, participation, or account, including confirmations, waiver links, and session reminders
  2. Promotions — promotional text messages about seasonal updates, condition alerts, new events, and special offers, which you receive only if you separately opt in

When you opt in to receive text messages from Dig Depot, whether booking-related messages or marketing alerts, we collect your mobile number and your consent recod. Message frequency varies. Message and data rates may apply. Consent to marketing messages is not a condition of any purchase. Reply STOP to cancel at any time. Reply HELP for help or contact us at dig@thedigdepot.com. Carriers are not liable for delayed or undelivered messages. Our handling of your information is described in our Privacy Policy at https://thedigdepot.com/privacy. You may also revoke SMS consent by contacting us at dig@thedigdepot.com. We will honor reasonable opt-out requests as required by law.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories described in this Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with, or sold to, any third party. We use service providers, such as booking and messaging platforms, solely to deliver the messages you have requested.

Data Retention

We retain Personal Data only as long as needed to provide our services and comply with laws.

  • Booking and transaction records are kept for accounting and tax purposes.
  • Marketing communication data is retained until you opt out.

Security of Your Data

We use commercially reasonable safeguards to protect your Personal Data. However, no system is 100% secure, and we cannot guarantee absolute security.

Children’s Privacy

The Dig Depot Facility is engineered exclusively for children ages 7 and under. However, this Website and our online booking Services are intended strictly for use by adults 18 years of age and older. We do not knowingly collect Personal Data directly from any child under the age of 13. Parents or legal guardians provide limited information (such as a minor’s name and age) solely for the purpose of executing liability waivers, memberships, or party bookings.

If you believe your child provided us data without consent, please contact us, and we will remove it.

Our website may link to third-party services (e.g., social media, payment processors). We are not responsible for their privacy practices. Please review their policies.

Your Rights

Depending on your location, you may have the right to:

  • Access the data we hold about you
  • Request correction or deletion
  • Opt out of marketing communications

To exercise these rights, please contact us at dig@thedigdepot.com.

Changes to This Policy

We may update this Privacy Policy occasionally. Updates will be posted here with a revised “Last Updated” date. Material changes may also be emailed to registered users.

Contact Us

If you have questions about this Privacy Policy, you can contact us: